Axi Service Desk Engineer – India IT Support Financial Services
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Axi – Service Desk Engineer providing 1st & 2nd level IT support in a global financial services environment
Complete guide to job responsibilities, qualifications, compensation, and application process
Quick Highlights
| Parameter | Details |
|---|---|
| Company | Axi |
| Job Title | Service Desk Engineer |
| Location | India |
| Role | 1st & 2nd Level IT Support |
| Skills | Windows, Mac, Office 365, Azure, Intune, AD, ITIL |
| Industry | Financial Services (FX, CFD, Spread Betting) |
| Benefits | Competitive salary, health insurance, learning opportunities, 18 annual leave days |
| Application | Online |
| Official Website |
Opportunity Overview
| Field | Details |
|---|---|
| Host Organisation | Axi |
| Opportunity Category | Full-time Job |
| Location | India |
| Application Mode | Online |
| Official Language | English |
About Axi
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Why You Should Apply
Global Company: Work for a leading financial services provider.
Career Growth: Opportunities in IT support and financial technology.
Competitive Benefits: Health insurance, learning opportunities, leave benefits.
Diverse Environment: 24/7 SOC team support.
Role Summary
The IT Support Engineer serves as the first point of contact for all technical inquiries, delivering both 1st and 2nd level support to core business users. This role focuses on supporting users' digital workplace environments and the applications essential to their daily responsibilities.
Support is provided through multiple channels, including phone, email, ticketing systems, and in-person interactions. As part of the 24/7 SOC team, the Service Desk will also be responsible for handling security-related incidents.
Key Responsibilities
| Responsibility | Details |
|---|---|
| Infrastructure Maintenance | Maintain essential infrastructure such as office networks, staff laptops, telephone systems |
| Diagnose & Resolve | Diagnose and resolve IT incidents, requests, tasks, and problems |
| Installation & Configuration | Install, configure, and maintain hardware and software (Device provisioning, Windows, Mac, MS 365, AD, Intune) |
| Team Collaboration | Work with Technology Operations team to support normal operations and make changes/upgrades |
| Documentation | Document standards and procedures to facilitate troubleshooting |
| Asset Management | Software and Hardware Asset management |
| Ticket Management | Acknowledge tickets on time, set user expectations, update tickets with relevant information |
| Customer Service | Maintain high degree of customer service to exceed service level standards and meet SLAs |
| Vendor Liaison | Liaising with IT vendors |
| Flexibility | Willing to work out of business hours when required, occasional weekend work |
Qualifications
| Criterion | Details |
|---|---|
| Experience | Proven experience in IT support or service desk environments |
| Microsoft Technologies | Strong knowledge of Windows, Defender, Intune, Office 365, Azure, Exchange |
| Hardware Troubleshooting | Hands-on experience with laptops, desktops, peripherals, phone systems |
| Service Desk Tools | Familiarity with ticketing systems and ITIL practices |
| Security Operations | Good understanding of security operations (SOC exposure is a plus) |
| Problem-Solving | Excellent problem-solving skills and customer-focused mindset |
| Communication | Strong communication and teamwork skills |
Compensation & Benefits
| Benefit | Details |
|---|---|
| Compensation | Competitive and attractive |
| Learning Opportunities | Professional training, certifications, soft skills development |
| Annual Leave | 18 days per year |
| Sick Leave | 12 days per year |
| Public Holidays | As declared by local government |
| Maternity Leave | As per law |
| Health Insurance | Provided |
Application Process
| Step | Action |
|---|---|
| 1 | Talent Acquisition Interview (45 minutes) |
| 2 | Hiring Manager Interview (1 hour) |
| 3 | Final Interview (30 minutes) |
Important Links
| Description | Official URL |
|---|---|
| Apply Online | |
| Official Website |
Frequently Asked Questions
| Question | Answer |
|---|---|
| Q1. What is the position? | Service Desk Engineer at Axi. |
| Q2. Where is the job located? | India. |
| Q3. What are the key responsibilities? | 1st & 2nd level IT support, infrastructure maintenance, troubleshooting. |
| Q4. What skills are required? | Windows, Mac, Office 365, Azure, Intune, AD, ITIL. |
| Q5. What experience is needed? | Proven IT support or service desk experience. |
| Q6. What are the benefits? | Competitive salary, health insurance, learning opportunities, 18 annual leave days. |
| Q7. What is the industry? | Financial Services (FX, CFD, Spread Betting). |
| Q8. How can I apply? | Apply online through Axi careers portal. |
CareerFlora Expert Insight
The Axi Service Desk Engineer role offers an excellent opportunity for IT support professionals to work in a global financial services environment. The role provides exposure to cutting-edge trading technology and the chance to develop skills in a 24/7 SOC environment.
The comprehensive benefits package and learning opportunities make this an attractive role for IT professionals looking to advance their careers in the financial technology sector.
Best Opportunity For
| Category | Suitable |
|---|---|
| IT Support Professionals | Yes |
| Service Desk Engineers | Yes |
| Helpdesk Technicians | Yes |
| System Administrators | Yes |
| India-Based Candidates | Yes |
| Financial Services IT | Yes |
| International Applicants | No |
Competition Level
| Category | Level |
|---|---|
| Overall Competition | Moderate |
| Selection Difficulty | Moderate |
| Application Complexity | Medium |
CareerFlora Recommendation
| Recommendation Area | Details |
|---|---|
| Salary & Benefits | Good |
| Career Growth | High |
| Application Difficulty | Medium |
| Apply Early | Recommended |
Final Call-to-Action
Apply for Axi Service Desk Engineer before the deadline.
Visit the official Axi careers portal.
Review job requirements.
Submit your application.
Follow CareerFlora for the latest updates.
